Hawaii Information Portal aka HawaiiPay

Familiarize yourself with the process ahead of time.

View Video here: Click Here
Questions or need assistance, please contact the Hawaii Information Portal Service Center: Click here or (808) 201-SERV (7378)
Checklist for Direct Deposit: Click Here
Direct Deposit Worksheet: Click Here
Guide for Open Enrollment: Click Here
Guide for Open Enrollment II: Click Here
Presentation: Click Here

Supt. Christina M. Kishimoto is providing additional motivation for us to sign-up: the highest enrollment percentage will get a prize of $1000 each to the top 20 schools/offices towards lunch.

Also provided is HIP FAQs:

Q: Will the system alert me if the information I inputted is incorrect (i.e. missed a digit in the bank’s routing number)?

A: You will get an error message if the routing number you input that identifies your bank or credit union is not found; either you’ve entered the routing number incorrectly or you’ve entered a routing number that the system has never seen before. If it’s the latter, give the HIP Service Center a call or email to request that it be added. You can contact the service center on Oahu at 808-201-SERV (7378) or HIP@hawaii.gov. The phone lines will be staffed from 7:45 a.m. to 4:30 p.m., Monday through Friday, excluding State holidays. You can also leave a voicemail outside of hours that will be returned during State office hours.

When you enter your account number, there is no way for the system to verify its accuracy immediately when you’re logged in. If your entry is correct, your direct deposit will take effect on January 4, 2019. You’ll be able to look at your pay statement at hip.hawaii.gov on January 1, 2019 to confirm. If your direct deposit does not go through, please go in to the Employee Self-Service section of HIP and correct your account number.  You will receive a paper paycheck until you successfully enroll.

Q: Will any Department computer work or do we need a special operating system?

A: Department computers connected to a Department network will give you access to the direct deposit tile in HIP. Please contact your manager for help identifying a computer. 

HIP works with multiple internet browsers, but some older browsers are not supported. Click here for a guide on which browsers to use. 

Q: What if an employee does not register?

A: If an employee does not register for direct deposit they will receive paper paychecks. According to state statute, Act 110, SLH 1998, employees are required to use direct deposit rather than receiving a paper check, if they are not casual employees and were hired on or after July 1, 1998. Employees covered by this act will need to enroll in direct deposit in HIP.  School and Office contacts will be receiving daily emails with a list of those that have not yet enrolled in direct deposit.

Even if an employee does not sign up for direct deposit, their pay statements and W-2 will be posted to HIP, so they should still logon and update their password to be able to retrieve their pay statements.

Q: If I have direct deposit at one bank and additional deductions to a credit union, will that be automatically done?

A: In setting up your direct deposits to banks or credit unions, you do not have to set up other types of deductions (e.g., medical, union dues, deferred compensation, Aloha United Way, etc.). In the old system, you may have had deductions on your old pay statement listed as “CU,” which stands for credit union deductions. These credit union deductions should be set up as direct deposit accounts in HIP or as automated internal account transfers with your credit union. 

Please work with your credit union to determine the correct method for ensuring your CUs continue. Direct deposits can only go to savings or checking accounts, and you may need to work with your credit union to set up an automatic transfer of funds to other types of accounts (e.g., loans).

All other payroll deductions will not be affected and will be carried over to the new system, including deferred compensation, union dues, etc.

Q: Will I continue to receive paper statements?

A: Paper pay statements will be printed through 2018. The Department will be moving to electronic statements with the first paycheck on Jan. 4, 2019.